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Japanese Liaison Guest Services Officer

Job No: STAM2018031613
Location: Auckland

Japanese Liaison Guest Services Officer


Stamford Plaza Auckland has cemented its place as Auckland's premiere central city 5-star hotel. Guests are greeted with outstanding service, unparalleled comfort and personalized hospitality.

The 286 Guest Rooms and Suites infuse the senses with elegance and sophistication, our pool and gym facilities have unrivaled views of the harbor and city and is a one of a kind facility within Auckland city.


An exciting opportunity has become available for a Japanese Speaking Liaison Guest service officer (GSO) to grow in your career and contribute to a much-loved value based organisation. Reporting to the Front Office Managers, this role will allow you to work autonomously and plays a critical part within our team. 

We are looking for an enthusiastic GSO fluent in speaking Japanese to build strong and effective relationships with our Corporate Japanese guests. To provide an efficient, professional service where guests can check-in and out of the Hotel effectively. Assist all guests with directions within the property including functions and special events. To escort when appropriate to the reception desk or function room introducing the guest when applicable. You will need to be pro-active with a driven personality and likes a fast-paced environment. 


The ideal candidate will have a proven track record in a similar role with the following criteria:

  1. The Ability to speak Japanese and English fluently - Japanese speaking skills must be demonstrated at an advanced level
  2. Strong customer service , organisational , time management , attention to detail,communication skills
  3. Sound computing skills ( knowledge of portfolio or a similar Central Hotel Information System)
  4. immaculate personal grooming at all times
  5. The ability to work well under pressure and to agreed time frames
  6. To be flexible at all times
  7. It is essential for all front line staff to have completed a NZ Diploma in hospitality Management and /or in Hotel Management
  8. Awareness of workplace health & Safety and First Aid Certification.



Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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