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Assistant Front Office Manager - Full time

Job No: STAM2018031614
Location: Auckland


Having recently undergone a multi -million dollar refurbishment, Stamford Plaza Auckland has cemented its place as Auckland's premiere central city 5 star hotel. Guests are greeted with outstanding service, unparalleled comfort and personalised hospitality.

The 286 Guest Rooms and Suites infuse the senses with elegance and sophistication, our 10th floor Pool and Gym facilities have unrivalled views of the harbour and city and is a one of a kind facility within Auckland city.

As the Assistant Front Office Manager you will be :

Reporting to the Rooms Division Manager, you will be an engaging and motivated person with strong Front Office background.

You will be responsible for maintaining service standards in all areas to ensure the guest experience is Exceptional in Every Sense.

You will ensure that all Front Office Staff are familiar with and adhere to current policies and procedures.

Your primary responsibility will be the management of the day-to-day operation of Front Office & Night Audit functions, while liaising with other departments as required. You will motivate team members to problem solve and surprise our guests and build loyalty.

Guest Relations will be an important element to the role. This will include: meeting and greeting VIP guests, responding to guest feedback online and contacting guests personally, analyzing feedback to reward success and find areas for improvement. For this reason, a high level of both spoken and written English is required.

Ability to oversee the hotel operation in the absence of the Rooms Division Manager. The Assistant Front Office Manager will be required to cover Duty Manager Shifts in the absence of Hotel Duty Managers. Weekend work will be required.

The successful applicant will be responsible for:

  • The efficient day to day operations of Front Office
  • Participation in planning and developing for attracting and retaining customers.
  • Preparing business forecasts, projections and budgets as required.
  • Addressing guest issues and establishing processes to promote guest satisfaction
  • Ensuring the hotel operates within Legislative requirements.


  • Minimum 2 years of experience as assistant manager is essential.
  • Previous experience leading a team.
  • Excellent attention to detail.
  • Highly organised & engaged.
  • Solutions orientated.
  • Shows initiative & self-motivation.
  • Excellent communication skills.
  • Passion for developing and leading a team.
  • Current GM Certificate or able to obtain.
  • Experience with Opera an advantage
  • Eligible to work in NZ.

Successful applicants will also be flexible, able to work night shifts and possess a current work permit.

If you display a friendly, positive, professional demeanour with experience in a similar role and you feel that you could contribute further to the success of Stamford Plaza Auckland, then we would love to hear from you.




Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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